Course Offerings

Outcomes/Career Paths

Upon successful completion of this course, a student will be able to:

• Assemble components based on customer requirements

• Understand the basics of networking and security, including forensics

• Apply troubleshooting skills to diagnose, resolve and document common hardware and software issues

• Provide appropriate customer support

Training Proficiency Level – Tier 1: IT Operator

Workforce Domain – Operate and Maintain

Specialty Areas – Customer Service and Technical Support

Students who complete this course and successfully pass the exam will be able to attain jobs like:

• Service Desk Analyst

• Data Support Technician

• Help Desk Tech

• Desktop Support Administrator

• Technical Support Specialist

• End User Computing Technician

• Field Service Technician

• Help Desk Technician

• Associate Network Engineer System Support Specialist