SERVICE & MAINTENANCE
Global Networks Inc, offers a host of proactive and emergency services which include remote testing, real-time monitoring, diagnostics and repair. We develop customized operating standards, practices and procedures to establish a service offering that ensures the highest availability of your systems based on your business needs.
Help Desk and Live Support
· 24/7/365 telephone support
· One-hour telephone response time
· Audiovisual and user interface instruction
· Remote and on-site troubleshooting
On-site Emergency Service and Support
We also offer specialized technicians that can be dispatched as needed to address any critical needs as they arise. Our technicians show-up within the defined service windows to evaluate and either repair, exchange or replace any equipment. This includes after hours, holidays and critical emergency requirements; we are always there for you.